Opened 11 months ago

Last modified 10 months ago

#1238 reopened Bug / Defect

trac can fail to email the reporter

Reported by: tincantech Owned by: Samuli Seppänen
Priority: trivial Milestone:
Component: Community services Version:
Severity: Not set (select this one, unless your'e a OpenVPN developer) Keywords:
Cc: Ecrist

Description

These trac tickets did not email to me on replies:
https://community.openvpn.net/openvpn/ticket/1217
https://community.openvpn.net/openvpn/ticket/1164

Please add a simple reply to this ticket for my test.
Don't modify cc etc.

Change History (13)

comment:1 Changed 11 months ago by Samuli Seppänen

Test

comment:2 Changed 11 months ago by tincantech

Test failed.

I received the initial post notification:
<0100016ecd36f2ca-11cadf8a-2867-466a-a9d4-69476185afae-000000@email.amazonses.com>

Full message header available on request.

But no notification of replies.

Checked gmail spam folder: no spam.
Checked gmail other folders: no notification.

I will receive notification of my own reply.

comment:3 Changed 11 months ago by tincantech

Notification of my reply received.

Note: Not threaded.

comment:4 Changed 11 months ago by tincantech

Oddly enough, my reply to my reply was indeed threaded correctly.

comment:5 Changed 11 months ago by Gert Döring

Moo

comment:6 in reply to:  5 Changed 11 months ago by tincantech

Replying to Gert Döring:

Moo

received !

Did you find a notification email moo for my comment on your ticket ?

Last edited 11 months ago by tincantech (previous) (diff)

comment:7 Changed 11 months ago by tincantech

Priority: majortrivial
Resolution: notabug
Status: newclosed

Sometimes things go wrong ..

comment:8 Changed 11 months ago by tincantech

So that people understand what is going on here:

If you fill out a ticket like #1229, where the reporter has only used the description field to describe the issue, then the reporter will not receive any reply email notifications.

If the reporter fills out a ticket like this one #1238 and adds a subsequent comment then the reporter will receive email notifications.

So, by default the reporter is not subscribed to the ticket unless/until they add a comment.

This does not seem to be conducive to how trac ought to work.

comment:9 Changed 10 months ago by tincantech

Resolution: notabug
Status: closedreopened

comment:10 Changed 10 months ago by Samuli Seppänen

I'll check if there is a setting to fix this.

comment:11 Changed 10 months ago by tincantech

Cc: Ecrist added

comment:12 Changed 10 months ago by Eric Crist

This might be related to the IPv6 PTR records and Gmail blocking those messages, @mattock.

comment:13 Changed 10 months ago by Gert Döring

Don't send mail to gmail over IPv6. This is a world of needless extra hurdles.

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