Opened 5 years ago

Closed 3 months ago

#1238 closed Bug / Defect ( moved )

trac can fail to email the reporter

Reported by: tct Owned by: Samuli Seppänen
Priority: trivial Milestone:
Component: Community services Version:
Severity: Not set (select this one, unless your'e a OpenVPN developer) Keywords:
Cc: Ecrist

Description

These trac tickets did not email to me on replies:
​ https://community.openvpn.net/openvpn/ticket/1217
​ https://community.openvpn.net/openvpn/ticket/1164

Please add a simple reply to this ticket for my test.
Don't modify cc etc.

Change History (18)

comment:1 Changed 5 years ago by Samuli Seppänen

Test

comment:2 Changed 5 years ago by tct

Test failed.

I received the initial post notification:
<0100016ecd36f2ca-11cadf8a-2867-466a-a9d4-69476185afae-000000@email.amazonses.com>

Full message header available on request.

But no notification of replies.

Checked gmail spam folder: no spam.
Checked gmail other folders: no notification.

I will receive notification of my own reply.

comment:3 Changed 5 years ago by tct

Notification of my reply received.

Note: Not threaded.

comment:4 Changed 5 years ago by tct

Oddly enough, my reply to my reply was indeed threaded correctly.

comment:5 Changed 5 years ago by Gert Döring

Moo

comment:6 in reply to: 5 Changed 5 years ago by tct

Replying to Gert Döring :

Moo

received !

Did you find a notification email moo for my comment on your ticket ?

Last edited 5 years ago by tct ( previous ) ( diff )

comment:7 Changed 5 years ago by tct

Priority: major → trivial
Resolution: → notabug
Status: new → closed

Sometimes things go wrong ..

comment:8 Changed 5 years ago by tct

So that people understand what is going on here:

If you fill out a ticket like #1229 , where the reporter has only used the description field to describe the issue, then the reporter will not receive any reply email notifications.

If the reporter fills out a ticket like this one #1238 and adds a subsequent comment then the reporter will receive email notifications.

So, by default the reporter is not subscribed to the ticket unless/until they add a comment.

This does not seem to be conducive to how trac ought to work.

comment:9 Changed 5 years ago by tct

Resolution: notabug
Status: closed → reopened

comment:10 Changed 5 years ago by Samuli Seppänen

I'll check if there is a setting to fix this.

comment:11 Changed 5 years ago by tct

Cc: Ecrist added

comment:12 Changed 5 years ago by Eric Crist

This might be related to the IPv6 PTR records and Gmail blocking those messages, @mattock.

comment:13 Changed 5 years ago by Gert Döring

Don't send mail to gmail over IPv6. This is a world of needless extra hurdles.

comment:14 Changed 4 years ago by tct

I received this message after creating ticket #1351 

Warning: The ticket has been created, but an error occurred while sending notifications: (454, 'Throttling failure: Maximum SigV2 SMTP sending rate exceeded.')

comment:15 Changed 4 years ago by tct

Yet another test post

comment:16 Changed 11 months ago by hummingbunch

Last edited 11 months ago by tct ( previous ) ( diff )

comment:17 Changed 3 months ago by weightyearthy

Okay, I understand. I've noticed you haven't received email notifications for replies on those trac tickets. I'll add a simple test reply to each ticket now to see if that triggers the email notifications for you. Please let me know if you receive the notification emails after I've submitted the replies. ​ level devil

comment:18 Changed 3 months ago by Gert Döring

Resolution: → moved
Status: reopened → closed

This notification arrived.

The whole topic is a bit moot as we've been moving away from Trac, and all new tickets are handled by GH issues nowadays.