Opened 4 months ago

Closed 2 months ago

#1373 closed Bug / Defect (fixed-external)

OpenVPN Connect loses focus when entering 2FA on Mac

Reported by: sophie.waldman Owned by: OpenVPN Inc.
Priority: trivial Milestone:
Component: OpenVPN Connect Version: OpenVPN Connect for MacOS
Severity: Not set (select this one, unless your'e a OpenVPN developer) Keywords: 2FA
Cc:

Description

Steps:
Open the OpenVPN Connect application on MacOS. Select a profile, enter username and password, then press enter to continue.

I then have to click to re-focus on the 6 digit 2-factor authentication field. Focus should move to the field automatically without requiring a click.

Attachments (1)

Screen Shot 2021-01-04 at 3.57.43 PM.png (132.2 KB) - added by sophie.waldman 4 months ago.
2-factor authentication screen without focus

Download all attachments as: .zip

Change History (4)

Changed 4 months ago by sophie.waldman

2-factor authentication screen without focus

comment:1 Changed 2 months ago by novaflash

Owner: changed from denys to OpenVPN Inc.
Status: newassigned

comment:2 Changed 2 months ago by OpenVPN Inc.

Hello sophie.waldman,

The open source bug tracking system here is not the correct place to report bugs regarding the commercial software OpenVPN Connect v3. The appropriate location to report issues with that software is on the official support ticket system at https://openvpn.net/support

However, we have picked up your ticket and had one of our quality assurance members from the OpenVPN Connect QA team look at your report. We tried to reproduce the problem using the latest version 3.2.5, but we were unable to see the same problem here.

What I suggest you do is get the latest version from our main website here:
https://openvpn.net/downloads/openvpn-connect-v3-macos.dmg

And with that latest version, see if the problem still reproduces. If it does, then kindly contact us on our support ticket system at https://openvpn.net/support and in the Connect for macOS section post the problem you are experiencing, and we can then exchange some log and system information there, so we can try to reproduce and resolve the problem.

Kind regards,
Johan

comment:3 Changed 2 months ago by OpenVPN Inc.

Resolution: fixed-external
Status: assignedclosed
Note: See TracTickets for help on using tickets.