Changes between Version 2 and Version 3 of GettingHelp


Ignore:
Timestamp:
08/08/11 10:08:14 (13 years ago)
Author:
Samuli Seppänen
Comment:

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  • GettingHelp

    v2 v3  
    77Also, please familiarize yourself with [http://en.wikipedia.org/wiki/Netiquette Netiquette] and [http://www.livinginternet.com/r/ru_chatq.htm Chatiquette] before asking questions to guarantee best results. A common error people not familiar with IRC make is to leave soon, only minutes after asking their question. So, please keep your IRC client open for hours (or even days) and monitor it, because it's possible that the only person that can help you is on entirely different timezone and/or unavailable at the moment.
    88
    9 If you find yourself monitoring the support channels yourself, please don't hesitate to start helping others out, too!
     9If you're looking for help with ''developing'' OpenVPN (OSS), please start by reading [wiki:DeveloperDocumentation this article].
    1010
    1111= OpenVPN (OSS) user support  =
     
    1313== Documentation ==
    1414
    15 You should always do some research first before asking any questions. There are several good places to look:
     15You should always do some research first before asking any questions. There are two good places to look:
    1616
    1717 * [http://openvpn.net/index.php/open-source/documentation.html Official documentation]
    1818 * [https://community.openvpn.net Wiki documentation]
    1919
    20 It's also possible that you've hit a [report:6 known] or unknown bug. In that case you should read [wiki:TesterDocumentation this article].
     20If you need to dig really deep (i.e. nobody can help you), also take a look at these:
     21
     22 * [https://forums.openvpn.net Forum posts]
     23 * [http://dir.gmane.org/gmane.network.openvpn.user Openvpn-users mailinglist archives]
     24 * [http://dir.gmane.org/gmane.network.openvpn.devel Openvpn-devel mailinglist archives]
     25 * [report:6 Known bugs]
     26
     27If you think you've found a new bug, please read [wiki:TesterDocumentation this article].
    2128
    2229== User IRC channel ==
     
    3239The traditional way to get support with OpenVPN (OSS) is the [http://sourceforge.net/mail/?group_id=48978 openvpn-users mailinglist]. You need to [http://sourceforge.net/mail/?group_id=48978 subscribe to it] before sending in any questions.
    3340
     41Posts to this mailinglist are archived [http://dir.gmane.org/gmane.network.openvpn.user here].
     42
    3443= Access Server user support =
    3544
     
    4251[https://forums.openvpn.net User support forums] are also used for Access server support: just post your question to the appropriate [https://forums.openvpn.net/access-server-f24.html Access server forum board]. To use the forums you need to [https://community.opevnpn.net/register create an account] first.
    4352
    44 = Developer support =
     53= OpenVPN (OSS) developer support =
    4554
    4655== Developer IRC channel ==
    4756
    48 The developer IRC channel (#openvpn-devel at irc.freenode.net) is most straightforward way to contact the developers. At the moment (8th Aug 2011) most active developers are in Europe, so the best time to talk to them is between 9-22 (9AM-10PM) UTC.
     57The developer IRC channel (#openvpn-devel at irc.freenode.net) is most straightforward way to contact the developers. At the moment (8th Aug 2011) most active developers are in Europe, so the best time to talk to them is between 9-22 (9AM-10PM) UTC. Most of the discussion on the IRC is informal, but we do have [wiki:IrcMeetings scheduled IRC meetings], too.
    4958
    5059'''NOTE:''' Starting late July 2011 joining the #openvpn-devel channel is only possible if you must be logged in using a registered Freenode nickname and password. Instructions for registering are available [http://freenode.net/faq.shtml#nicksetup here].
    5160
     61== Developer mailing list ==
    5262
     63The [http://sourceforge.net/mail/?group_id=48978 openvpn-devel mailinglist] is the main communication channel for OpenVPN (OSS) developers. If you [http://sourceforge.net/mail/?group_id=48978 subscribe to it], you will be able to follow the development process very closely. All other, important things (e.g. IRC meetings and meeting summaries) will be announced on the mailinglist.
    5364
    54 
     65Posts to this mailinglist are archived [http://dir.gmane.org/gmane.network.openvpn.devel here].