Table of Contents
- OpenVPN (OSS) user support
- Access Server user support
- Private Tunnel user support
- OpenVPN (OSS) developer support
- Read the How To Ask Questions The Smart Way article by Eric Raymond
- Familiarize yourself with Netiquette and Chatiquette
A common error people not familiar with IRC make is to leave soon, only minutes after asking their question. So, please keep your IRC client open for hours (or even days) and monitor it, because it's possible that the only person that can help you is on entirely different timezone and/or unavailable at the moment. If you're not online, he/she is not able to give an answer to you.
Once you're sure you've done your homework go ahead and ask your question: nobody excepts you to know everything (including the solution) before asking a question. If you're looking for help with developing OpenVPN (OSS), please start by reading this article.
OpenVPN (OSS) user support
You should always do some research first before asking any questions. There are two good places to look:
If you need to dig really deep (i.e. nobody can help you), also take a look at these:
If you think you've found a new bug, please read this article.
User IRC channel
The user IRC channel (#openvpn on irc.freenode.net) is probably the easiest way to get help with generic OpenVPN (OSS) questions. For support with commercial products take a look below.
User support forums
User mailing list
Access Server user support
Access Server IRC channel
If you're using the Access Server product you should use #openvpn-as channel on irc.freenode.net for real-time support. If you're looking for official support, please type !staff and !hours to the chat window before asking questions. If not, you can ask your question anytime and with any luck, a fellow user may be able to help you out.
Access server forum boards
Private Tunnel user support
OpenVPN (OSS) developer support
Developer IRC channel
The developer IRC channel (#openvpn-devel at irc.freenode.net) is most straightforward way to contact the developers. At the moment (8th Aug 2011) most active developers are in Europe, so the best time to talk to them is between 9-22 (9AM-10PM) UTC. Most of the discussion on the IRC is informal, but we do have scheduled IRC meetings, too.
NOTE: Starting late July 2011 joining the #openvpn-devel channel is only possible if you must be logged in using a registered Freenode nickname and password. Instructions for registering are available here.
Developer mailing list
The openvpn-devel mailinglist is the main communication channel for OpenVPN (OSS) developers. If you subscribe to it, you will be able to follow the development process very closely. All other, important things (e.g. IRC meetings and meeting summaries) will be announced on the mailinglist.
Security issues list
If you have found a potential security issue in OpenVPN you can send email to the private OpenVPN security list (security at openvpn dot net). You do not need to be subscribed to send mail there, but please do not misuse the list by sending generic support requests there, or you will just get flogged and redirected to the proper support channels.