Changes between Version 1 and Version 2 of GettingHelp


Ignore:
Timestamp:
08/08/11 09:59:25 (13 years ago)
Author:
Samuli Seppänen
Comment:

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  • GettingHelp

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     1[[TOC(inline, depth=1)]]
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    13= Introduction =
    24
     
    57Also, please familiarize yourself with [http://en.wikipedia.org/wiki/Netiquette Netiquette] and [http://www.livinginternet.com/r/ru_chatq.htm Chatiquette] before asking questions to guarantee best results. A common error people not familiar with IRC make is to leave soon, only minutes after asking their question. So, please keep your IRC client open for hours (or even days) and monitor it, because it's possible that the only person that can help you is on entirely different timezone and/or unavailable at the moment.
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    7 = User support channels =
     9If you find yourself monitoring the support channels yourself, please don't hesitate to start helping others out, too!
    810
    9 == OpenVPN user IRC channel ==
     11= OpenVPN (OSS) user support  =
    1012
    11 The user IRC channel (#openvpn on irc.freenode.net) is probably the easiest way to get help with generic OpenVPN-related questions.
     13== Documentation ==
     14
     15You should always do some research first before asking any questions. There are several good places to look:
     16
     17 * [http://openvpn.net/index.php/open-source/documentation.html Official documentation]
     18 * [https://community.openvpn.net Wiki documentation]
     19
     20It's also possible that you've hit a [report:6 known] or unknown bug. In that case you should read [wiki:TesterDocumentation this article].
     21
     22== User IRC channel ==
     23
     24The user IRC channel (#openvpn on irc.freenode.net) is probably the easiest way to get help with generic OpenVPN (OSS) questions. For support with commercial products take a look below.
     25
     26== User support forums ==
     27
     28[https://forums.openvpn.net User support forums] are the second-easiest way to get help with OpenVPN (OSS). To use the forums you need to [https://community.opevnpn.net/register create an account] first. Please select the correct forum board and ask your question.
     29
     30== User mailing list ==
     31
     32The traditional way to get support with OpenVPN (OSS) is the [http://sourceforge.net/mail/?group_id=48978 openvpn-users mailinglist]. You need to [http://sourceforge.net/mail/?group_id=48978 subscribe to it] before sending in any questions.
     33
     34= Access Server user support =
    1235
    1336== Access Server IRC channel ==
    1437
    15 If you're using [wiki:AccessServer Access Server] or some other [http://openvpn.net OpenVPN Technologies, Inc] product,  you should use #openvpn-as channel on irc.freenode.net for real-time support. If you're looking for official support, please type !staff and !hours to the chat window before asking questions.
     38If you're using [wiki:AccessServer Access Server] or some other [http://openvpn.net OpenVPN Technologies, Inc] product,  you should use #openvpn-as channel on irc.freenode.net for real-time support. If you're looking for ''official support'', please type ''!staff'' and ''!hours'' to the chat window before asking questions. If not, you can ask your question anytime and with any luck, a fellow user may be able to help you out.
    1639
    17 == User support forums ==
     40== Access server forum boards ==
    1841
    19 [https://forums.openvpn.net User support forums]
     42[https://forums.openvpn.net User support forums] are also used for Access server support: just post your question to the appropriate [https://forums.openvpn.net/access-server-f24.html Access server forum board]. To use the forums you need to [https://community.opevnpn.net/register create an account] first.
     43
     44= Developer support =
     45
     46== Developer IRC channel ==
     47
     48The developer IRC channel (#openvpn-devel at irc.freenode.net) is most straightforward way to contact the developers. At the moment (8th Aug 2011) most active developers are in Europe, so the best time to talk to them is between 9-22 (9AM-10PM) UTC.
     49
     50'''NOTE:''' Starting late July 2011 joining the #openvpn-devel channel is only possible if you must be logged in using a registered Freenode nickname and password. Instructions for registering are available [http://freenode.net/faq.shtml#nicksetup here].
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