Opened 7 years ago
#841 new Bug / Defect
Tap-windows fails with Error = 0xe0000246 -
Reported by: | przemyslaw.przytula | Owned by: | |
---|---|---|---|
Priority: | major | Milestone: | |
Component: | tap-windows | Version: | OpenVPN 2.4.0 (Community Ed) |
Severity: | Not set (select this one, unless your'e a OpenVPN developer) | Keywords: | tap-windows registry |
Cc: | sergey.yatsunenko@… |
Description
Hi all!
I' like to report problem with adding tap interface at Windows 10 Home x64 PC (1607 v. 10.0.14393 build 14393.693 , sys model UX305UAB). System has 2 months and it is the first, preinstalled OS. No Kasperski or VMware instlled.
I was using:
- openvpn 2.4 instalation pack: https://swupdate.openvpn.org/community/releases/openvpn-install-2.4.0-I602.exe
- later tap-windows separate installer: https://swupdate.openvpn.org/community/releases/tap-windows-9.21.2.exe
The effect is that:
- Tap-windows instalator during installation shows error with adding tap interface.
- tap-windows installation files are in place,
- driver is loaded into DriverStore?
- Device Manager sees new interface under Netwok Cards but it is "Unknown Device"
- There is no Registry Entry for the interface under
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E972-E325-11CE-BFC1-08002BE10318}
- Updating legacy driver with Device Manager shows immediate error that i can't be dane at this time
- setapapi.dev.log shows error (log added at the end of the message):
!!! Failed to install device instance 'ROOT\NET\0000'. Error = 0xe0000246
What I've tried already:
- instructions under https://community.openvpn.net/openvpn/wiki/ManagingWindowsTAPDrivers#Debugginginstallationproblems (BTW one of the links doesn't work: https://forums.openvpn.net/post35811.html#p35811)
- deleting user temp files,
- clearing driver in DataStore? with pnputils.exe -d
- disabling Avast antyvirus,
- installing in Safe mode,
- Activating Administrator account and installing using this account,
- Stoping Windows Update service
Checked hemry's problem with the same error:
- Ticket 592 https://community.openvpn.net/openvpn/ticket/592
- https://forums.openvpn.net/viewtopic.php?t=22888
Microsoft manual at https://technet.microsoft.com/en-us/library/cc756336(v=ws.10).aspx sais:
3758096966 (0xE0000246) Device Installer Not Ready Cause A class installer or a co-installer for a device cannot run because a component on which it depends did not run. Solution If you have not modified the device driver package yourself, contact the manufacturer of the device or the driver package to obtain an updated driver package. If you customized the device driver package for your deployment, see the Windows Driver Kit at http://go.microsoft.com/fwlink/?LinkId=59546 on the Microsoft Web site.
And now trying for a few day's with no result. I'm out of ideas where to go next. Please help.
My setupapi.dev.log:
>>> [Device Install (UpdateDriverForPlugAndPlayDevices) - tap0901] >>> Section start 2017/02/05 10:07:32.948 cmd: "D:\Program files\TAP-adapter\bin\tapinstall.exe" install "D:\Program files\TAP-adapter\driver\OemVista.inf" tap0901 ndv: INF path: D:\Program files\TAP-adapter\driver\OemVista.inf ndv: Install flags: 0x00000001 ndv: {Update Device Driver - ROOT\NET\0000} ndv: Search options: 0x00000080 ndv: Searching single INF 'D:\Program files\TAP-adapter\driver\OemVista.inf' dvi: {Build Driver List} 10:07:32.964 dvi: Searching for hardware ID(s): dvi: tap0901 sig: {_VERIFY_FILE_SIGNATURE} 10:07:32.964 sig: Key = oemvista.inf sig: FilePath = d:\program files\tap-adapter\driver\oemvista.inf sig: Catalog = d:\program files\tap-adapter\driver\tap0901.cat ! sig: Verifying file against specific (valid) catalog failed! (0x800b0109) sig: {_VERIFY_FILE_SIGNATURE exit(0x800b0109)} 10:07:33.011 sig: {_VERIFY_FILE_SIGNATURE} 10:07:33.026 sig: Key = oemvista.inf sig: FilePath = d:\program files\tap-adapter\driver\oemvista.inf sig: Catalog = d:\program files\tap-adapter\driver\tap0901.cat sig: Success: File is signed in Authenticode(tm) catalog. sig: {_VERIFY_FILE_SIGNATURE exit(0xe0000241)} 10:07:33.042 dvi: Created Driver Node: dvi: HardwareID - tap0901 dvi: InfName - d:\program files\tap-adapter\driver\oemvista.inf dvi: DevDesc - TAP-Windows Adapter V9 dvi: Section - tap0901.ndi dvi: Rank - 0x00ff0000 dvi: Signer Score - Authenticode dvi: DrvDate - 04/21/2016 dvi: Version - 9.0.0.21 dvi: {Build Driver List - exit(0x00000000)} 10:07:33.058 dvi: {DIF_SELECTBESTCOMPATDRV} 10:07:33.058 dvi: Default installer: Enter 10:07:33.058 dvi: {Select Best Driver} dvi: Class GUID of device changed to: {4d36e972-e325-11ce-bfc1-08002be10318}. dvi: Selected: dvi: Description - [TAP-Windows Adapter V9] dvi: InfFile - [d:\program files\tap-adapter\driver\oemvista.inf] dvi: Section - [tap0901.ndi] dvi: {Select Best Driver - exit(0x00000000)} dvi: Default installer: Exit dvi: {DIF_SELECTBESTCOMPATDRV - exit(0x00000000)} 10:07:33.058 ndv: Forcing driver install: ndv: Inf Name - oemvista.inf ndv: Driver Date - 04/21/2016 ndv: Driver Version - 9.0.0.21 sto: {Setup Import Driver Package: d:\program files\tap-adapter\driver\oemvista.inf} 10:07:33.058 inf: Provider: TAP-Windows Provider V9 inf: Class GUID: {4d36e972-e325-11ce-bfc1-08002be10318} inf: Driver Version: 04/21/2016,9.00.00.21 inf: Catalog File: tap0901.cat sto: {Copy Driver Package: d:\program files\tap-adapter\driver\oemvista.inf} 10:07:33.073 sto: Driver Package = d:\program files\tap-adapter\driver\oemvista.inf sto: Flags = 0x00000007 sto: Destination = C:\Users\ADMINI~1\AppData\Local\Temp\{4b12c8c7-09d1-ea44-9aeb-aee7ed3d2ba9} sto: Copying driver package files to 'C:\Users\ADMINI~1\AppData\Local\Temp\{4b12c8c7-09d1-ea44-9aeb-aee7ed3d2ba9}'. flq: Copying 'd:\program files\tap-adapter\driver\oemvista.inf' to 'C:\Users\ADMINI~1\AppData\Local\Temp\{4b12c8c7-09d1-ea44-9aeb-aee7ed3d2ba9}\oemvista.inf'. flq: Copying 'd:\program files\tap-adapter\driver\tap0901.cat' to 'C:\Users\ADMINI~1\AppData\Local\Temp\{4b12c8c7-09d1-ea44-9aeb-aee7ed3d2ba9}\tap0901.cat'. flq: Copying 'd:\program files\tap-adapter\driver\tap0901.sys' to 'C:\Users\ADMINI~1\AppData\Local\Temp\{4b12c8c7-09d1-ea44-9aeb-aee7ed3d2ba9}\tap0901.sys'. sto: {Copy Driver Package: exit(0x00000000)} 10:07:33.105 pol: {Driver package policy check} 10:07:33.120 pol: {Driver package policy check - exit(0x00000000)} 10:07:33.120 sto: {Stage Driver Package: C:\Users\ADMINI~1\AppData\Local\Temp\{4b12c8c7-09d1-ea44-9aeb-aee7ed3d2ba9}\oemvista.inf} 10:07:33.120 inf: {Query Configurability: C:\Users\ADMINI~1\AppData\Local\Temp\{4b12c8c7-09d1-ea44-9aeb-aee7ed3d2ba9}\oemvista.inf} 10:07:33.120 inf: Driver package 'oemvista.inf' is configurable. inf: {Query Configurability: exit(0x00000000)} 10:07:33.120 flq: Copying 'C:\Users\ADMINI~1\AppData\Local\Temp\{4b12c8c7-09d1-ea44-9aeb-aee7ed3d2ba9}\oemvista.inf' to 'C:\WINDOWS\System32\DriverStore\Temp\{6a06f428-c305-1948-ac2a-e837b4dec385}\oemvista.inf'. flq: Copying 'C:\Users\ADMINI~1\AppData\Local\Temp\{4b12c8c7-09d1-ea44-9aeb-aee7ed3d2ba9}\tap0901.cat' to 'C:\WINDOWS\System32\DriverStore\Temp\{6a06f428-c305-1948-ac2a-e837b4dec385}\tap0901.cat'. flq: Copying 'C:\Users\ADMINI~1\AppData\Local\Temp\{4b12c8c7-09d1-ea44-9aeb-aee7ed3d2ba9}\tap0901.sys' to 'C:\WINDOWS\System32\DriverStore\Temp\{6a06f428-c305-1948-ac2a-e837b4dec385}\tap0901.sys'. sto: {DRIVERSTORE IMPORT VALIDATE} 10:07:33.167 sig: {_VERIFY_FILE_SIGNATURE} 10:07:33.183 sig: Key = oemvista.inf sig: FilePath = C:\WINDOWS\System32\DriverStore\Temp\{6a06f428-c305-1948-ac2a-e837b4dec385}\oemvista.inf sig: Catalog = C:\WINDOWS\System32\DriverStore\Temp\{6a06f428-c305-1948-ac2a-e837b4dec385}\tap0901.cat ! sig: Verifying file against specific (valid) catalog failed! (0x800b0109) sig: {_VERIFY_FILE_SIGNATURE exit(0x800b0109)} 10:07:33.214 sig: {_VERIFY_FILE_SIGNATURE} 10:07:33.214 sig: Key = oemvista.inf sig: FilePath = C:\WINDOWS\System32\DriverStore\Temp\{6a06f428-c305-1948-ac2a-e837b4dec385}\oemvista.inf sig: Catalog = C:\WINDOWS\System32\DriverStore\Temp\{6a06f428-c305-1948-ac2a-e837b4dec385}\tap0901.cat sig: Success: File is signed in Authenticode(tm) catalog. sig: {_VERIFY_FILE_SIGNATURE exit(0xe0000241)} 10:07:33.245 sto: {DRIVERSTORE IMPORT VALIDATE: exit(0x00000000)} 10:07:33.245 sig: Signer Score = 0x0F000000 sig: Signer Name = OpenVPN Technologies, Inc. sto: {DRIVERSTORE IMPORT BEGIN} 10:07:33.245 sto: {DRIVERSTORE IMPORT BEGIN: exit(0x00000000)} 10:07:33.245 cpy: {Copy Directory: C:\WINDOWS\System32\DriverStore\Temp\{6a06f428-c305-1948-ac2a-e837b4dec385}} 10:07:33.245 cpy: Target Path = C:\WINDOWS\System32\DriverStore\FileRepository\oemvista.inf_amd64_a572b7f20c402d28 cpy: {Copy Directory: exit(0x00000000)} 10:07:33.261 idb: {Register Driver Package: C:\WINDOWS\System32\DriverStore\FileRepository\oemvista.inf_amd64_a572b7f20c402d28\oemvista.inf} 10:07:33.261 idb: Created driver package object 'oemvista.inf_amd64_a572b7f20c402d28' in DRIVERS database node. idb: Created driver INF file object 'oem8.inf' in DRIVERS database node. idb: Registered driver package 'oemvista.inf_amd64_a572b7f20c402d28' with 'oem8.inf'. idb: {Register Driver Package: exit(0x00000000)} 10:07:33.261 idb: {Publish Driver Package: C:\WINDOWS\System32\DriverStore\FileRepository\oemvista.inf_amd64_a572b7f20c402d28\oemvista.inf} 10:07:33.261 idb: Activating driver package 'oemvista.inf_amd64_a572b7f20c402d28'. cpy: Published 'oemvista.inf_amd64_a572b7f20c402d28\oemvista.inf' to 'oem8.inf'. idb: Indexed 3 device IDs for 'oemvista.inf_amd64_a572b7f20c402d28'. sto: Flushed driver database node 'DRIVERS'. Time = 0 ms sto: Flushed driver database node 'SYSTEM'. Time = 0 ms idb: {Publish Driver Package: exit(0x00000000)} 10:07:33.277 sto: {DRIVERSTORE IMPORT END} 10:07:33.292 dvi: Flushed all driver package files to disk. Time = 0 ms sig: Installed catalog 'tap0901.cat' as 'oem8.cat'. sto: {DRIVERSTORE IMPORT END: exit(0x00000000)} 10:07:33.308 sto: {Stage Driver Package: exit(0x00000000)} 10:07:33.308 sto: {Setup Import Driver Package - exit (0x00000000)} 10:07:33.323 dvi: Searching for hardware ID(s): dvi: tap0901 dvi: Class GUID of device changed to: {4d36e972-e325-11ce-bfc1-08002be10318}. ump: Installation will be processed asynchronously !!! ndv: Device install failed for device. ndv: Installing NULL driver. ump: Installation will be processed asynchronously ndv: {Update Device Driver - exit(e0000246)} !!! ndv: Failed to install device instance 'ROOT\NET\0000'. Error = 0xe0000246 <<< Section end 2017/02/05 10:07:33.323 <<< [Exit status: FAILURE(0xe0000246)]
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