Opened 10 months ago

Last modified 6 months ago

#1455 new Bug / Defect

community v.2.5.5 broken in windows 7

Reported by: temp3r Owned by:
Priority: major Milestone: release 2.5.5
Component: Installation Version: OpenVPN 2.0.x (Community Ed)
Severity: Not set (select this one, unless your'e a OpenVPN developer) Keywords:
Cc: tct, Selva Nair, stipa, Samuli Seppänen

Description

Installing community version 2.5.5 in windows7 SP1 fails with error: "Service 'OpenVPNServiceInteractive' failed to start. Verify that you have sufficient privileges to start system services"

If i try to manually start service, it ends up with error 1053

2.5.3 is last version what installs successfully.

2.5.4- broken
2.5.5- broken

Attachments (2)

ovpn_01_32_bit.png (230.0 KB) - added by temp3r 9 months ago.
error_fresh_install
32bit_eventlog.7z (148.2 KB) - added by temp3r 9 months ago.
Event Log

Download all attachments as: .zip

Change History (11)

comment:1 Changed 10 months ago by temp3r

Unable to attach attachment, so please find error screenshot here:
https://www.upload.ee/image/13899066/ovpn2.png

If i try to attach image, i end up with error:
https://www.upload.ee/image/13899116/ovpn4.png

Last edited 10 months ago by temp3r (previous) (diff)

comment:2 Changed 10 months ago by tct

Cc: tct added

comment:3 Changed 9 months ago by Gert Döring

Cc: Selva Nair stipa added

Could this be a code signing issue?

Or maybe MSVC built binaries needing more recent libraries?

Copying in @stipa and @selvanair, they understand windows...

comment:4 Changed 9 months ago by stipa

2.5.5 works for me on Windows 7 (6.1 build 7601 SP1).

What is the output of "sc query OpenVPNServiceInteractive"? Anything interesting in event log?

Changed 9 months ago by temp3r

Attachment: ovpn_01_32_bit.png added

error_fresh_install

Changed 9 months ago by temp3r

Attachment: 32bit_eventlog.7z added

Event Log

comment:5 Changed 9 months ago by temp3r

I did clean install in 32bit, same result..
In first view nothing interesting in Event log, besides starting service error...
but in Eventlog security section there is something that might be related:

Code integrity determined that the image hash of a file is not valid. The file could be corrupt due to unauthorized modification or the invalid hash could indicate a potential disk device error.
File Name: \Device\HarddiskVolume2\Windows\System32\drivers\wintun.sys

Code integrity determined that the image hash of a file is not valid. The file could be corrupt due to unauthorized modification or the invalid hash could indicate a potential disk device error.
File Name: \Device\HarddiskVolume2\Windows\System32\drivers\tap0901.sys

Attached error screenshot with relevant info and eventlog

comment:6 Changed 9 months ago by temp3r

Unable to upload files as they are potential spam, are they?
https://www.upload.ee/image/13912405/upload_spam_error.png

Anyways Fresh install of windows7 64bit was a little more chatty and it seems that problem is with with driver signing:
https://www.upload.ee/image/13912407/64_error.png

64bit event logs:
https://www.upload.ee/download/13912412/be579e74ae3b1a9cd318/64_bit_event.7z

comment:7 Changed 9 months ago by temp3r

Is there any additional logging/debugging required from us?

comment:8 Changed 6 months ago by Gert Döring

Cc: Samuli Seppänen added

@mattock: wasn't there some shenannigans with SHA-something signatures and Windows7? Like, needing to install a hotfix or such? I forgot the details...

comment:9 Changed 6 months ago by Selva Nair

The service is not starting because tap driver failed to install, it could be missing SHA-2 support. But how come only 2.5.4+ are affected?

The hotfix for Windows 7 is kb4474419:
Deatils here: sha-2 support
Download link: kb4474419 64bit
Or kb4474419 32bit

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