Changes between Version 11 and Version 12 of ManagingWindowsTAPDrivers

Timestamp:

12/05/13 09:43:07 (10 years ago)

Author:

Samuli Seppänen

Comment:

--

ManagingWindowsTAPDrivers

@@ -118 +118 @@
 
 1. Back up all OpenVPN configuration files, both for official and for unofficial OpenVPN Windows installers
-1. Uninstall the [http://openvpn.net/index.php/download/community-downloads.html official OpenVPN Windows client]
-1. Uninstall any unofficial OpenVPN Windows clients you might have
+1. Uninstall the [http://openvpn.net/index.php/download/community-downloads.html official OpenVPN Windows client] using it's own uninstaller
+1. Uninstall any unofficial OpenVPN Windows clients using their own uninstallers or ''Add/Remove programs''
  * Note that many of these are not called OpenVPN at all
-1. Remove all instances of tap-windows drivers, if possible
+1. [http://www.pcworld.com/article/246041/how_to_uninstall_drivers_in_windows.html Remove all installed tap-windows drivers]
  * Note that many of these are not called tap-windows at all
+1. [http://technet.microsoft.com/en-us/library/cc730875.aspx Remove tap-windows drivers from the driver store]
+ * Note that you may not be able to remove all TAP-Windows adapters from the driver store
 1. Reboot
 1. Try installing OpenVPN using the official installer
 
 If you're still having issues installing the tap-windows driver, you should try installing it on another computer. If installation to another computer works, it's highly likely the problem is in your system, not in the OpenVPN/tap-windows installer itself.
+
+You can further debug tap-windows installation issues by looking at the common log file for all Windows driver installations, which on Windows 7 is normally located in ''C:\Windows\inf\setupapi.dev.log''. If you're filing a bug report, you should attach the logs for the tap-windows installation part to the bug report.