[[TOC(inline, depth=1)]] = Introduction = Before asking questions on OpenVPN support channel please [http://en.wikipedia.org/wiki/RTFM try to solve] your problem ''yourself'' first. Nobody likes people who ask to be [http://www.mp3car.com/the-faq-emporium/53368-faq-what-is-spoon-feeding.html fed with a spoon]. It's also a good idea to * Read the [http://catb.org/~esr/faqs/smart-questions.html How To Ask Questions The Smart Way] article by Eric Raymond * Familiarize yourself with [http://en.wikipedia.org/wiki/Netiquette Netiquette] and [http://www.livinginternet.com/r/ru_chatq.htm Chatiquette] A common error people not familiar with IRC make is to leave soon, only minutes after asking their question. So, please keep your IRC client open for hours (or even days) and monitor it, because it's possible that the only person that can help you is on entirely different timezone and/or unavailable at the moment. If you're not online, he/she is not able to give an answer to you. Once you're sure you've done your homework go ahead and ask your question: nobody excepts you to know ''everything'' (including the solution) before asking a question. If you're looking for help with ''developing'' OpenVPN (OSS), please start by reading [wiki:DeveloperDocumentation this article]. = OpenVPN (OSS) user support = == Documentation == You should always do some research first before asking any questions. There are two good places to look: * [http://openvpn.net/index.php/open-source/documentation.html Official documentation] * [https://community.openvpn.net Wiki documentation] If you need to dig really deep (i.e. nobody can help you), also take a look at these: * [https://forums.openvpn.net Forum posts] * [http://dir.gmane.org/gmane.network.openvpn.user Openvpn-users mailinglist archives] * [http://dir.gmane.org/gmane.network.openvpn.devel Openvpn-devel mailinglist archives] * [report:6 Known bugs] If you think you've found a new bug, please read [wiki:TesterDocumentation this article]. == User IRC channel == The user IRC channel (#openvpn on irc.freenode.net) is probably the easiest way to get help with generic OpenVPN (OSS) questions. For support with commercial products take a look below. == User support forums == [https://forums.openvpn.net User support forums] are the second-easiest way to get help with OpenVPN (OSS). To use the forums you need to [https://community.opevnpn.net/register create an account] first. Please select the correct forum board and ask your question. == User mailing list == The traditional way to get support with OpenVPN (OSS) is the [http://sourceforge.net/mail/?group_id=48978 openvpn-users mailinglist]. You need to [http://sourceforge.net/mail/?group_id=48978 subscribe to it] before sending in any questions. Posts to this mailinglist are archived [http://dir.gmane.org/gmane.network.openvpn.user here]. Additional archives are available on the [wiki:MailingListArchives mailing list archives page]. = Access Server user support = == Access Server IRC channel == If you're using the [wiki:AccessServer Access Server] product you should use #openvpn-as channel on irc.freenode.net for real-time support. If you're looking for ''official support'', please type ''!staff'' and ''!hours'' to the chat window before asking questions. If not, you can ask your question anytime and with any luck, a fellow user may be able to help you out. == Access server forum boards == [https://forums.openvpn.net User support forums] are also used for Access server support: just post your question to the appropriate [https://forums.openvpn.net/access-server-f24.html Access server forum board]. To use the forums you need to [https://community.opevnpn.net/register create an account] first. = Private Tunnel user support = If you're having trouble using [http://www.privatetunnel.com Private Tunnel], please look [https://www.privatetunnel.com/index.php/support.html here]. = OpenVPN (OSS) developer support = == Developer IRC channel == The developer IRC channel (#openvpn-devel at irc.freenode.net) is most straightforward way to contact the developers. At the moment (8th Aug 2011) most active developers are in Europe, so the best time to talk to them is between 9-22 (9AM-10PM) UTC. Most of the discussion on the IRC is informal, but we do have [wiki:IrcMeetings scheduled IRC meetings], too. '''NOTE:''' Starting late July 2011 joining the #openvpn-devel channel is only possible if you must be logged in using a registered Freenode nickname and password. Instructions for registering are available [http://freenode.net/faq.shtml#nicksetup here]. == Developer mailing list == The [http://sourceforge.net/mail/?group_id=48978 openvpn-devel mailinglist] is the main communication channel for OpenVPN (OSS) developers. If you [http://sourceforge.net/mail/?group_id=48978 subscribe to it], you will be able to follow the development process very closely. All other, important things (e.g. IRC meetings and meeting summaries) will be announced on the mailinglist. Posts to this mailinglist are archived [http://dir.gmane.org/gmane.network.openvpn.devel here]. Additional archives are available on the [wiki:MailingListArchives mailing list archives page]. == Security issues list == If you have found a potential security issue in OpenVPN you can send email to the private OpenVPN security list (security at openvpn dot net). You do not need to be subscribed to send mail there, but ''please'' do not misuse the list by sending generic support requests there, or you will just get flogged and redirected to the proper support channels.