Changes between Version 8 and Version 9 of GettingHelp

Timestamp:

06/24/15 08:24:46 (9 years ago)

Author:

Samuli Seppänen

Comment:

Edited the user support section so that it can be copied and pasted as-is to the auto-responses sent from the honeypot email addresses

GettingHelp

@@ -18 +18 @@
 You should always do some research first before asking any questions. There are two good places to look:
 
- * [http://openvpn.net/index.php/open-source/documentation.html Official documentation]
- * [https://community.openvpn.net Wiki documentation]
+ * http://openvpn.net/index.php/open-source/documentation.html (official documentation)
+ * https://community.openvpn.net (Wiki documentation]
 
 If you need to dig really deep (i.e. nobody can help you), also take a look at these:
 
- * [https://forums.openvpn.net Forum posts]
- * [http://dir.gmane.org/gmane.network.openvpn.user Openvpn-users mailinglist archives] 
- * [http://dir.gmane.org/gmane.network.openvpn.devel Openvpn-devel mailinglist archives]
- * [report:6 Known bugs]
+ * https://forums.openvpn.net (forum posts)
+ * http://dir.gmane.org/gmane.network.openvpn.user (openvpn-users mailinglist archives) 
+ * http://dir.gmane.org/gmane.network.openvpn.devel (openvpn-devel mailinglist archives)
+ * https://community.openvpn.net/openvpn/report/1 (known bugs)
 
-If you think you've found a new bug, please read [wiki:TesterDocumentation this article].
+If you think you've found a new bug, please read this article first:
+
+ * https://community.openvpn.net/openvpn/wiki/TesterDocumentation 
 
 == User IRC channel ==
@@ -36 +38 @@
 == User support forums ==
 
-[https://forums.openvpn.net User support forums] are the second-easiest way to get help with OpenVPN (OSS). To use the forums you need to [https://community.opevnpn.net/register create an account] first. Please select the correct forum board and ask your question.
+OpenVPN forums are the second-easiest way to get help with OpenVPN (OSS):
+
+ * https://forums.openvpn.net
+
+To use the forums you need to create an account first:
+
+ * https://community.opevnpn.net/register
+
+Please select the correct forum board and ask your question.
 
 == User mailing list ==
 
-The traditional way to get support with OpenVPN (OSS) is the [http://sourceforge.net/mail/?group_id=48978 openvpn-users mailinglist]. You need to [http://sourceforge.net/mail/?group_id=48978 subscribe to it] before sending in any questions.
+The traditional way to get support with OpenVPN (OSS) is the openvpn-users mailinglist:
 
-Posts to this mailinglist are archived [http://dir.gmane.org/gmane.network.openvpn.user here]. Additional archives are available on the [wiki:MailingListArchives mailing list archives page].
+ * http://sourceforge.net/mail/?group_id=48978
+
+You need to subscribe to it before sending in any questions:
+
+ * http://sourceforge.net/mail/?group_id=48978
+
+Posts to this mailinglist are archived here:
+
+ * http://dir.gmane.org/gmane.network.openvpn.user
+
+Additional archives are available on the mailing list archives page:
+
+ * https://community.openvpn.net/openvpn/wiki/MailingListArchives 
 
 = Access Server user support =
@@ -48 +70 @@
 == Access Server IRC channel ==
 
-If you're using the [wiki:AccessServer Access Server] product you should use #openvpn-as channel on irc.freenode.net for real-time support. If you're looking for ''official support'', please type ''!staff'' and ''!hours'' to the chat window before asking questions. If not, you can ask your question anytime and with any luck, a fellow user may be able to help you out.
+If you're using the Access Server product you should use #openvpn-as channel on irc.freenode.net for real-time support. If you're looking for ''official support'', please type ''!staff'' and ''!hours'' to the chat window before asking questions. If not, you can ask your question anytime and with any luck, a fellow user may be able to help you out.
 
 == Access server forum boards ==
 
-[https://forums.openvpn.net User support forums] are also used for Access server support: just post your question to the appropriate [https://forums.openvpn.net/access-server-f24.html Access server forum board]. To use the forums you need to [https://community.opevnpn.net/register create an account] first.
+OpenVPN forums are also used for Access server support:
+
+ * https://forums.openvpn.net/access-server-f24.html
+
+To use the forums you need to create an account first:
+
+ * https://community.opevnpn.net/register
 
 = Private Tunnel user support =
 
-If you're having trouble using [http://www.privatetunnel.com Private Tunnel], please look [https://www.privatetunnel.com/index.php/support.html here].
+If you're having trouble using Private Tunnel, please look here:
+
+ * https://www.privatetunnel.com/index.php/support.html
 
 = OpenVPN (OSS) developer support =