Changes between Version 6 and Version 7 of GettingHelp

Timestamp:

07/30/14 07:24:35 (10 years ago)

Author:

Samuli Seppänen

Comment:

--

GettingHelp

@@ -3 +3 @@
 = Introduction =
 
-There are many ways to get help with the using and/or developing OpenVPN. In all channels it's requested that [http://en.wikipedia.org/wiki/RTFM try to solve] your problem ''yourself'' first. Nobody likes people who ask to be [http://www.mp3car.com/the-faq-emporium/53368-faq-what-is-spoon-feeding.html fed with a spoon]. That said, the idea behind the support channels is to help people, so if you've done some research yourself and hit a blockage, please don't hesitate to ask for help. Nobody excepts that you know ''everything'' (including the solution) before asking a question.
+Before asking questions on OpenVPN support channel please [http://en.wikipedia.org/wiki/RTFM try to solve] your problem ''yourself'' first. Nobody likes people who ask to be [http://www.mp3car.com/the-faq-emporium/53368-faq-what-is-spoon-feeding.html fed with a spoon]. It's also a good idea to
 
-Also, please familiarize yourself with [http://en.wikipedia.org/wiki/Netiquette Netiquette] and [http://www.livinginternet.com/r/ru_chatq.htm Chatiquette] before asking questions to guarantee best results. A common error people not familiar with IRC make is to leave soon, only minutes after asking their question. So, please keep your IRC client open for hours (or even days) and monitor it, because it's possible that the only person that can help you is on entirely different timezone and/or unavailable at the moment.
+ * Read the [http://catb.org/~esr/faqs/smart-questions.html How To Ask Questions The Smart Way] article by Eric Raymond
+ * Familiarize yourself with [http://en.wikipedia.org/wiki/Netiquette Netiquette] and [http://www.livinginternet.com/r/ru_chatq.htm Chatiquette]
 
-If you're looking for help with ''developing'' OpenVPN (OSS), please start by reading [wiki:DeveloperDocumentation this article].
+A common error people not familiar with IRC make is to leave soon, only minutes after asking their question. So, please keep your IRC client open for hours (or even days) and monitor it, because it's possible that the only person that can help you is on entirely different timezone and/or unavailable at the moment. If you're not online, he/she is not able to give an answer to you.
+
+Once you're sure you've done your homework go ahead and ask your question: nobody excepts you to know ''everything'' (including the solution) before asking a question. If you're looking for help with ''developing'' OpenVPN (OSS), please start by reading [wiki:DeveloperDocumentation this article].
 
 = OpenVPN (OSS) user support  =