Changes between Version 17 and Version 18 of GettingHelp


Ignore:
Timestamp:
03/02/18 18:28:59 (6 years ago)
Author:
Samuli Seppänen
Comment:

Remove mention of Access Server IRC channel which is no longer used

Legend:

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  • GettingHelp

    v17 v18  
    103103This should be your first step when you want to contact us for support requests for the OpenVPN Access Server product or OpenVPN Connect client. To access it, you must have an account on https://www.openvpn.net/ and be signed in with that account on that website. Please note that this is a different website than the community website, and as such they do not share the same accounts and login details. If you don't have an account there yet you may need to make one. If you have a valid license key for Access Server, you already have an account there. Once signed in, at the top of the page there you can click 'support' which takes you to the support ticket system. You can submit support tickets there, which will usually be answered within a few hours. It is staffed 24/7.
    104104
    105 === Access Server IRC channel ===
    106 
    107 If you are using the Access Server product and your query is not very urgent, but you would like some real-time support from advanced users or OpenVPN Technologies Inc. personnel, you should use #openvpn-as channel on irc.freenode.net. For urgent requests use the support ticket system above. If not urgent, but you want to diagnose difficult problems and need some moral and technical support, you can ask your question any time and with any luck, a fellow user may be able to help you out. Users in the channel with @ (OP) are usually personnel of OpenVPN Technologies Inc.
    108 
    109105=== Access server forum boards ===
    110106