Changes between Version 16 and Version 17 of GettingHelp


Ignore:
Timestamp:
11/27/17 08:06:27 (7 weeks ago)
Author:
samuli
Comment:

Fix heading levels to show proper table of contents

Legend:

Unmodified
Added
Removed
Modified
  • GettingHelp

    v16 v17  
    1 [[TOC(inline)]]
     1[[TOC(inline,depth=3)]]
    22
    3 = OpenVPN (OSS) support =
     3== OpenVPN (OSS) support ==
    44
    5 == Introduction ==
     5=== Introduction ===
    66
    77Before asking questions on ''open source OpenVPN'' support channels please [http://en.wikipedia.org/wiki/RTFM try to solve] your problem ''yourself'' first. Nobody likes people who ask to be [http://www.mp3car.com/the-faq-emporium/53368-faq-what-is-spoon-feeding.html fed with a spoon]. It's also a good idea to
     
    1414Once you are sure you have done your homework go ahead and ask your question: nobody expects you to know ''everything'' (including the solution) before asking a question. If you are looking for help with ''developing'' OpenVPN (OSS), please start by reading [wiki:DeveloperDocumentation this article].
    1515
    16 == User support ==
     16=== User support ===
    1717
    18 === Documentation ===
     18==== Documentation ====
    1919
    2020You should always do some research first before asking any questions. There are two good places to look:
     
    3434 * https://community.openvpn.net/openvpn/wiki/TesterDocumentation
    3535
    36 === User IRC channel ===
     36==== User IRC channel ====
    3737
    3838The user IRC channel (#openvpn on irc.freenode.net) is probably the easiest way to get help with generic OpenVPN (OSS) questions. For support with commercial products take a look below.
    3939
    40 === Windows IRC channel ===
     40==== Windows IRC channel ====
    4141
    4242If you are ''sure'' that your issue with OpenVPN is related to Windows, you can ask for assistance on the #openvpn-windows IRC channel on Freenode. If you are unsure, please use the #openvpn channel first: you will be redirected to #openvpn-windows as needed.
    4343
    44 === User support forums ===
     44==== User support forums ====
    4545
    4646OpenVPN forums are the second-easiest way to get help with OpenVPN (OSS):
     
    5757 `site:forums.openvpn.net your desired search`
    5858
    59 === User mailing list ===
     59==== User mailing list ====
    6060
    6161The traditional way to get support with OpenVPN (OSS) is the openvpn-users mailinglist:
     
    7575 * https://community.openvpn.net/openvpn/wiki/MailingListArchives
    7676
    77 == Developer support ==
     77=== Developer support ===
    7878
    79 === Developer IRC channel ===
     79==== Developer IRC channel ====
    8080
    8181The developer IRC channel (#openvpn-devel at irc.freenode.net) is most straightforward way to contact the developers. At the moment (8th Aug 2011) most active developers are in Europe, so the best time to talk to them is between 9-22 (9AM-10PM) UTC. Most of the discussion on the IRC is informal, but we do have [wiki:IrcMeetings scheduled IRC meetings], too.
     
    8383'''NOTE:''' As of late July 2011 joining the #openvpn-devel channel requires being logged in to IRC using a registered Freenode nickname and password. Instructions for registering are available [http://freenode.net/faq.shtml#nicksetup here].
    8484
    85 === Windows IRC channel ===
     85==== Windows IRC channel ====
    8686
    8787The #openvpn-windows IRC channel on Freenode is for people who work on OpenVPN for Windows: developers, packagers, testers and power users. Any development questions related to [https://github.com/OpenVPN/tap-windows6 tap-windows6], [https://github.com/OpenVPN/openvpn-build openvpn-build] or [https://github.com/OpenVPN/openvpn-gui openvpn-gui] should preferably be directed to this channel.
    8888
    89 === Developer mailing list ===
     89==== Developer mailing list ====
    9090
    9191The [http://sourceforge.net/mail/?group_id=48978 openvpn-devel mailinglist] is the main communication channel for OpenVPN (OSS) developers. If you [http://sourceforge.net/mail/?group_id=48978 subscribe to it], you will be able to follow the development process very closely. All other, important things (e.g. IRC meetings and meeting summaries) will be announced on the mailinglist.
     
    9393Posts to this mailinglist are archived [http://dir.gmane.org/gmane.network.openvpn.devel here]. Additional archives are available on the [wiki:MailingListArchives mailing list archives page].
    9494
    95 === Security issues list ===
     95==== Security issues list ====
    9696
    9797If you have found a potential security issue in OpenVPN you can send email to the private OpenVPN security list (security at openvpn dot net). You do not need to be subscribed to send mail there, but ''please'' do not misuse the list by sending generic support requests there, or you will just get flogged and redirected to the proper support channels.
    9898
    99 = OpenVPN Access Server and bundled OpenVPN Connect Client user support =
     99== OpenVPN Access server support ==
    100100
    101 == Access Server support ticket system ==
     101=== Access Server support ticket system ===
    102102
    103 This should be your first step when you want to contact us for support requests for the OpenVPN Access Server product. To access it, you must have an account on https://www.openvpn.net/ and be signed in with that account on that website. Please note that this is a different website than the community website, and as such they do not share the same accounts and login details. If you don't have an account there yet you may need to make one. If you have a valid license key for Access Server, you already have an account there. Once signed in, at the top of the page there you can click 'support' which takes you to the support ticket system. You can submit support tickets there, which will usually be answered within a few hours. It is staffed 24/7.
     103This should be your first step when you want to contact us for support requests for the OpenVPN Access Server product or OpenVPN Connect client. To access it, you must have an account on https://www.openvpn.net/ and be signed in with that account on that website. Please note that this is a different website than the community website, and as such they do not share the same accounts and login details. If you don't have an account there yet you may need to make one. If you have a valid license key for Access Server, you already have an account there. Once signed in, at the top of the page there you can click 'support' which takes you to the support ticket system. You can submit support tickets there, which will usually be answered within a few hours. It is staffed 24/7.
    104104
    105 == Access Server IRC channel ==
     105=== Access Server IRC channel ===
    106106
    107107If you are using the Access Server product and your query is not very urgent, but you would like some real-time support from advanced users or OpenVPN Technologies Inc. personnel, you should use #openvpn-as channel on irc.freenode.net. For urgent requests use the support ticket system above. If not urgent, but you want to diagnose difficult problems and need some moral and technical support, you can ask your question any time and with any luck, a fellow user may be able to help you out. Users in the channel with @ (OP) are usually personnel of OpenVPN Technologies Inc.
    108108
    109 == Access server forum boards ==
     109=== Access server forum boards ===
    110110
    111111The OpenVPN community forums are also used for support on the OpenVPN Access Server product. For urgent requests you should try the support ticket system first, but the forums are also visited frequently by experienced users and OpenVPN Technologies Inc. personnel, so you may get an answer there as well in most cases. It also helps that previously asked questions have been answered there and may hold the answer to the questions you may have:
     
    117117 * https://community.opevnpn.net/register
    118118
    119 = Private Tunnel user support =
     119== Private Tunnel user support ==
    120120
    121121If you are having trouble using Private Tunnel, please look here: