Changes between Version 15 and Version 16 of GettingHelp


Ignore:
Timestamp:
11/27/17 07:52:43 (6 years ago)
Author:
Samuli Seppänen
Comment:

Make it more clear that it is the OSS users should do their homework before asking questions

Legend:

Unmodified
Added
Removed
Modified
  • GettingHelp

    v15 v16  
    1 [[TOC(inline, depth=1)]]
     1[[TOC(inline)]]
    22
    3 = Introduction =
     3= OpenVPN (OSS) support =
    44
    5 Before asking questions on an OpenVPN support channel please [http://en.wikipedia.org/wiki/RTFM try to solve] your problem ''yourself'' first. Nobody likes people who ask to be [http://www.mp3car.com/the-faq-emporium/53368-faq-what-is-spoon-feeding.html fed with a spoon]. It's also a good idea to
     5== Introduction ==
     6
     7Before asking questions on ''open source OpenVPN'' support channels please [http://en.wikipedia.org/wiki/RTFM try to solve] your problem ''yourself'' first. Nobody likes people who ask to be [http://www.mp3car.com/the-faq-emporium/53368-faq-what-is-spoon-feeding.html fed with a spoon]. It's also a good idea to
    68
    79 * Read the [http://catb.org/~esr/faqs/smart-questions.html How To Ask Questions The Smart Way] article by Eric Raymond
     
    1214Once you are sure you have done your homework go ahead and ask your question: nobody expects you to know ''everything'' (including the solution) before asking a question. If you are looking for help with ''developing'' OpenVPN (OSS), please start by reading [wiki:DeveloperDocumentation this article].
    1315
    14 = OpenVPN (OSS) user support  =
     16== User support ==
    1517
    16 == Documentation ==
     18=== Documentation ===
    1719
    1820You should always do some research first before asking any questions. There are two good places to look:
     
    3234 * https://community.openvpn.net/openvpn/wiki/TesterDocumentation
    3335
    34 == User IRC channel ==
     36=== User IRC channel ===
    3537
    3638The user IRC channel (#openvpn on irc.freenode.net) is probably the easiest way to get help with generic OpenVPN (OSS) questions. For support with commercial products take a look below.
    3739
    38 == Windows IRC channel ==
     40=== Windows IRC channel ===
    3941
    4042If you are ''sure'' that your issue with OpenVPN is related to Windows, you can ask for assistance on the #openvpn-windows IRC channel on Freenode. If you are unsure, please use the #openvpn channel first: you will be redirected to #openvpn-windows as needed.
    4143
    42 == User support forums ==
     44=== User support forums ===
    4345
    4446OpenVPN forums are the second-easiest way to get help with OpenVPN (OSS):
     
    5557 `site:forums.openvpn.net your desired search`
    5658
    57 == User mailing list ==
     59=== User mailing list ===
    5860
    5961The traditional way to get support with OpenVPN (OSS) is the openvpn-users mailinglist:
     
    7274
    7375 * https://community.openvpn.net/openvpn/wiki/MailingListArchives
     76
     77== Developer support ==
     78
     79=== Developer IRC channel ===
     80
     81The developer IRC channel (#openvpn-devel at irc.freenode.net) is most straightforward way to contact the developers. At the moment (8th Aug 2011) most active developers are in Europe, so the best time to talk to them is between 9-22 (9AM-10PM) UTC. Most of the discussion on the IRC is informal, but we do have [wiki:IrcMeetings scheduled IRC meetings], too.
     82
     83'''NOTE:''' As of late July 2011 joining the #openvpn-devel channel requires being logged in to IRC using a registered Freenode nickname and password. Instructions for registering are available [http://freenode.net/faq.shtml#nicksetup here].
     84
     85=== Windows IRC channel ===
     86
     87The #openvpn-windows IRC channel on Freenode is for people who work on OpenVPN for Windows: developers, packagers, testers and power users. Any development questions related to [https://github.com/OpenVPN/tap-windows6 tap-windows6], [https://github.com/OpenVPN/openvpn-build openvpn-build] or [https://github.com/OpenVPN/openvpn-gui openvpn-gui] should preferably be directed to this channel.
     88
     89=== Developer mailing list ===
     90
     91The [http://sourceforge.net/mail/?group_id=48978 openvpn-devel mailinglist] is the main communication channel for OpenVPN (OSS) developers. If you [http://sourceforge.net/mail/?group_id=48978 subscribe to it], you will be able to follow the development process very closely. All other, important things (e.g. IRC meetings and meeting summaries) will be announced on the mailinglist.
     92
     93Posts to this mailinglist are archived [http://dir.gmane.org/gmane.network.openvpn.devel here]. Additional archives are available on the [wiki:MailingListArchives mailing list archives page].
     94
     95=== Security issues list ===
     96
     97If you have found a potential security issue in OpenVPN you can send email to the private OpenVPN security list (security at openvpn dot net). You do not need to be subscribed to send mail there, but ''please'' do not misuse the list by sending generic support requests there, or you will just get flogged and redirected to the proper support channels.
    7498
    7599= OpenVPN Access Server and bundled OpenVPN Connect Client user support =
     
    98122
    99123 * https://www.privatetunnel.com/index.php/support.html
    100 
    101 = OpenVPN (OSS) developer support =
    102 
    103 == Developer IRC channel ==
    104 
    105 The developer IRC channel (#openvpn-devel at irc.freenode.net) is most straightforward way to contact the developers. At the moment (8th Aug 2011) most active developers are in Europe, so the best time to talk to them is between 9-22 (9AM-10PM) UTC. Most of the discussion on the IRC is informal, but we do have [wiki:IrcMeetings scheduled IRC meetings], too.
    106 
    107 '''NOTE:''' As of late July 2011 joining the #openvpn-devel channel requires being logged in to IRC using a registered Freenode nickname and password. Instructions for registering are available [http://freenode.net/faq.shtml#nicksetup here].
    108 
    109 == Windows IRC channel ==
    110 
    111 The #openvpn-windows IRC channel on Freenode is for people who work on OpenVPN for Windows: developers, packagers, testers and power users. Any development questions related to [https://github.com/OpenVPN/tap-windows6 tap-windows6], [https://github.com/OpenVPN/openvpn-build openvpn-build] or [https://github.com/OpenVPN/openvpn-gui openvpn-gui] should preferably be directed to this channel.
    112 
    113 == Developer mailing list ==
    114 
    115 The [http://sourceforge.net/mail/?group_id=48978 openvpn-devel mailinglist] is the main communication channel for OpenVPN (OSS) developers. If you [http://sourceforge.net/mail/?group_id=48978 subscribe to it], you will be able to follow the development process very closely. All other, important things (e.g. IRC meetings and meeting summaries) will be announced on the mailinglist.
    116 
    117 Posts to this mailinglist are archived [http://dir.gmane.org/gmane.network.openvpn.devel here]. Additional archives are available on the [wiki:MailingListArchives mailing list archives page].
    118 
    119 == Security issues list ==
    120 
    121 If you have found a potential security issue in OpenVPN you can send email to the private OpenVPN security list (security at openvpn dot net). You do not need to be subscribed to send mail there, but ''please'' do not misuse the list by sending generic support requests there, or you will just get flogged and redirected to the proper support channels.