id summary reporter owner description type status priority milestone component version severity resolution keywords cc 781 tap mandu1021 Samuli Seppänen "Hello, I've been having the same problem in ticket 592 since yesterday, while trying to update the TAP driver (9.21.2). I did post a comment over there, but the version is newer and it does not seem to have been solved, so I thought I'd submit a new ticket. Or did I not need to? Anyway, The following is from the setupapi.dev.log. {{{ [Device Install Log] OS Version = 10.0.14393 Service Pack = 0.0 Suite = 0x0300 ProductType = 1 Architecture = amd64 [BeginLog] >>> [Device Install (UpdateDriverForPlugAndPlayDevices) - tap0901] >>> Section start 2016/12/01 22:40:38.031 cmd: tapinstall.exe install ""C:\Program Files\TAP-Windows\driver\OemVista.inf"" tap0901 ndv: INF path: C:\Program Files\TAP-Windows\driver\OemVista.inf ndv: Install flags: 0x00000001 ndv: {Update Device Driver - ROOT\NET\0000} ndv: Search options: 0x00000080 ndv: Searching single INF 'C:\Program Files\TAP-Windows\driver\OemVista.inf' dvi: {Build Driver List} 22:55:43.889 dvi: Searching for hardware ID(s): dvi: tap0901 sig: {_VERIFY_FILE_SIGNATURE} 22:55:43.889 sig: Key = oemvista.inf sig: FilePath = c:\program files\tap-windows\driver\oemvista.inf sig: Catalog = c:\program files\tap-windows\driver\tap0901.cat ! sig: Verifying file against specific (valid) catalog failed! (0x800b0109) ! sig: Error 0x800b0109: A certificate chain processed, but terminated in a root certificate which is not trusted by the trust provider. sig: {_VERIFY_FILE_SIGNATURE exit(0x800b0109)} 22:55:43.905 sig: {_VERIFY_FILE_SIGNATURE} 22:55:43.905 sig: Key = oemvista.inf sig: FilePath = c:\program files\tap-windows\driver\oemvista.inf sig: Catalog = c:\program files\tap-windows\driver\tap0901.cat sig: Success: File is signed in Authenticode(tm) catalog. sig: Error 0xe0000241: The INF was signed with an Authenticode(tm) catalog from a trusted publisher. sig: {_VERIFY_FILE_SIGNATURE exit(0xe0000241)} 22:55:43.920 dvi: Created Driver Node: dvi: HardwareID - tap0901 dvi: InfName - c:\program files\tap-windows\driver\oemvista.inf dvi: DevDesc - TAP-Windows Adapter V9 dvi: Section - tap0901.ndi dvi: Rank - 0x00ff0000 dvi: Signer Score - Authenticode dvi: DrvDate - 04/21/2016 dvi: Version - 9.0.0.21 dvi: {Build Driver List - exit(0x00000000)} 22:55:43.920 dvi: {DIF_SELECTBESTCOMPATDRV} 22:55:43.920 dvi: Default installer: Enter 22:55:43.920 dvi: {Select Best Driver} dvi: Class GUID of device changed to: {4d36e972-e325-11ce-bfc1-08002be10318}. dvi: Selected: dvi: Description - [TAP-Windows Adapter V9] dvi: InfFile - [c:\program files\tap-windows\driver\oemvista.inf] dvi: Section - [tap0901.ndi] dvi: {Select Best Driver - exit(0x00000000)} dvi: Default installer: Exit dvi: {DIF_SELECTBESTCOMPATDRV - exit(0x00000000)} 22:55:43.920 ndv: Forcing driver install: ndv: Inf Name - oemvista.inf ndv: Driver Date - 04/21/2016 ndv: Driver Version - 9.0.0.21 sto: {Setup Import Driver Package: c:\program files\tap-windows\driver\oemvista.inf} 22:55:43.920 inf: Provider: TAP-Windows Provider V9 inf: Class GUID: {4d36e972-e325-11ce-bfc1-08002be10318} inf: Driver Version: 04/21/2016,9.00.00.21 inf: Catalog File: tap0901.cat sto: {Copy Driver Package: c:\program files\tap-windows\driver\oemvista.inf} 22:55:43.920 sto: Driver Package = c:\program files\tap-windows\driver\oemvista.inf sto: Flags = 0x00000007 sto: Destination = C:\Users\Minwoo\AppData\Local\Temp\{88e224b7-d71a-0c41-92ae-62237bbd7658} sto: Copying driver package files to 'C:\Users\Minwoo\AppData\Local\Temp\{88e224b7-d71a-0c41-92ae-62237bbd7658}'. flq: Copying 'c:\program files\tap-windows\driver\oemvista.inf' to 'C:\Users\Minwoo\AppData\Local\Temp\{88e224b7-d71a-0c41-92ae-62237bbd7658}\oemvista.inf'. flq: Copying 'c:\program files\tap-windows\driver\tap0901.cat' to 'C:\Users\Minwoo\AppData\Local\Temp\{88e224b7-d71a-0c41-92ae-62237bbd7658}\tap0901.cat'. flq: Copying 'c:\program files\tap-windows\driver\tap0901.sys' to 'C:\Users\Minwoo\AppData\Local\Temp\{88e224b7-d71a-0c41-92ae-62237bbd7658}\tap0901.sys'. sto: {Copy Driver Package: exit(0x00000000)} 22:55:43.936 pol: {Driver package policy check} 22:55:43.936 pol: {Driver package policy check - exit(0x00000000)} 22:55:43.936 sto: {Stage Driver Package: C:\Users\Minwoo\AppData\Local\Temp\{88e224b7-d71a-0c41-92ae-62237bbd7658}\oemvista.inf} 22:55:43.936 inf: {Query Configurability: C:\Users\Minwoo\AppData\Local\Temp\{88e224b7-d71a-0c41-92ae-62237bbd7658}\oemvista.inf} 22:55:43.936 inf: Driver package 'oemvista.inf' is configurable. inf: {Query Configurability: exit(0x00000000)} 22:55:43.936 flq: Copying 'C:\Users\Minwoo\AppData\Local\Temp\{88e224b7-d71a-0c41-92ae-62237bbd7658}\oemvista.inf' to 'C:\WINDOWS\System32\DriverStore\Temp\{90dfe2ff-b695-f54b-9154-19025d36f15a}\oemvista.inf'. flq: Copying 'C:\Users\Minwoo\AppData\Local\Temp\{88e224b7-d71a-0c41-92ae-62237bbd7658}\tap0901.cat' to 'C:\WINDOWS\System32\DriverStore\Temp\{90dfe2ff-b695-f54b-9154-19025d36f15a}\tap0901.cat'. flq: Copying 'C:\Users\Minwoo\AppData\Local\Temp\{88e224b7-d71a-0c41-92ae-62237bbd7658}\tap0901.sys' to 'C:\WINDOWS\System32\DriverStore\Temp\{90dfe2ff-b695-f54b-9154-19025d36f15a}\tap0901.sys'. sto: {DRIVERSTORE IMPORT VALIDATE} 22:55:43.936 sig: {_VERIFY_FILE_SIGNATURE} 22:55:43.951 sig: Key = oemvista.inf sig: FilePath = C:\WINDOWS\System32\DriverStore\Temp\{90dfe2ff-b695-f54b-9154-19025d36f15a}\oemvista.inf sig: Catalog = C:\WINDOWS\System32\DriverStore\Temp\{90dfe2ff-b695-f54b-9154-19025d36f15a}\tap0901.cat ! sig: Verifying file against specific (valid) catalog failed! (0x800b0109) ! sig: Error 0x800b0109: A certificate chain processed, but terminated in a root certificate which is not trusted by the trust provider. sig: {_VERIFY_FILE_SIGNATURE exit(0x800b0109)} 22:55:43.967 sig: {_VERIFY_FILE_SIGNATURE} 22:55:43.967 sig: Key = oemvista.inf sig: FilePath = C:\WINDOWS\System32\DriverStore\Temp\{90dfe2ff-b695-f54b-9154-19025d36f15a}\oemvista.inf sig: Catalog = C:\WINDOWS\System32\DriverStore\Temp\{90dfe2ff-b695-f54b-9154-19025d36f15a}\tap0901.cat sig: Success: File is signed in Authenticode(tm) catalog. sig: Error 0xe0000241: The INF was signed with an Authenticode(tm) catalog from a trusted publisher. sig: {_VERIFY_FILE_SIGNATURE exit(0xe0000241)} 22:55:43.983 sto: {DRIVERSTORE IMPORT VALIDATE: exit(0x00000000)} 22:55:43.983 sig: Signer Score = 0x0F000000 sig: Signer Name = OpenVPN Technologies, Inc. sto: {DRIVERSTORE IMPORT BEGIN} 22:55:43.983 sto: {DRIVERSTORE IMPORT BEGIN: exit(0x00000000)} 22:55:43.983 cpy: {Copy Directory: C:\WINDOWS\System32\DriverStore\Temp\{90dfe2ff-b695-f54b-9154-19025d36f15a}} 22:55:43.983 cpy: Target Path = C:\WINDOWS\System32\DriverStore\FileRepository\oemvista.inf_amd64_a572b7f20c402d28 cpy: {Copy Directory: exit(0x00000000)} 22:55:43.983 idb: {Register Driver Package: C:\WINDOWS\System32\DriverStore\FileRepository\oemvista.inf_amd64_a572b7f20c402d28\oemvista.inf} 22:55:43.983 idb: Created driver package object 'oemvista.inf_amd64_a572b7f20c402d28' in DRIVERS database node. idb: Created driver INF file object 'oem14.inf' in DRIVERS database node. idb: Registered driver package 'oemvista.inf_amd64_a572b7f20c402d28' with 'oem14.inf'. idb: {Register Driver Package: exit(0x00000000)} 22:55:43.983 idb: {Publish Driver Package: C:\WINDOWS\System32\DriverStore\FileRepository\oemvista.inf_amd64_a572b7f20c402d28\oemvista.inf} 22:55:43.983 idb: Activating driver package 'oemvista.inf_amd64_a572b7f20c402d28'. cpy: Published 'oemvista.inf_amd64_a572b7f20c402d28\oemvista.inf' to 'oem14.inf'. idb: Indexed 3 device IDs for 'oemvista.inf_amd64_a572b7f20c402d28'. sto: Flushed driver database node 'DRIVERS'. Time = 62 ms sto: Flushed driver database node 'SYSTEM'. Time = 32 ms idb: {Publish Driver Package: exit(0x00000000)} 22:55:44.080 sto: {DRIVERSTORE IMPORT END} 22:55:44.080 dvi: Flushed all driver package files to disk. Time = 46 ms sig: Installed catalog 'tap0901.cat' as 'oem14.cat'. sto: {DRIVERSTORE IMPORT END: exit(0x00000000)} 22:55:44.142 sto: {Stage Driver Package: exit(0x00000000)} 22:55:44.142 sto: {Setup Import Driver Package - exit (0x00000000)} 22:55:44.158 dvi: Searching for hardware ID(s): dvi: tap0901 dvi: Class GUID of device changed to: {4d36e972-e325-11ce-bfc1-08002be10318}. dvi: {Plug and Play Service: Device Install for ROOT\NET\0000} ndv: Driver INF Path: C:\WINDOWS\INF\oem14.inf ndv: Driver Node Name: oemvista.inf:3beb73aff103cc24:tap0901.ndi:9.0.0.21:tap0901 ndv: Driver Store Path: C:\WINDOWS\System32\DriverStore\FileRepository\oemvista.inf_amd64_a572b7f20c402d28\oemvista.inf dvi: Searching for hardware ID(s): dvi: tap0901 dvi: Class GUID of device changed to: {4d36e972-e325-11ce-bfc1-08002be10318}. ndv: {Core Device Install} 22:55:44.158 ndv: {Install Device - ROOT\NET\0000} 22:55:44.158 ndv: Parent device: HTREE\ROOT\0 ndv: {Configure Device - ROOT\NET\0000} 22:55:44.158 ndv: Parent device: HTREE\ROOT\0 sto: {Configure Driver Package: C:\WINDOWS\System32\DriverStore\FileRepository\oemvista.inf_amd64_a572b7f20c402d28\oemvista.inf} sto: Source Filter = tap0901 inf: Class GUID = {4d36e972-e325-11ce-bfc1-08002be10318} inf: Class Options = Configurable inf: {Configure Driver: TAP-Windows Adapter V9} inf: Section Name = tap0901.ndi inf: {Add Service: tap0901} inf: Start Type = 3 inf: Service Type = 1 inf: Error Control = 1 inf: Image Path = \SystemRoot\System32\drivers\tap0901.sys inf: Display Name = TAP-Windows Adapter V9 inf: Group = NDIS inf: Updated service 'tap0901'. inf: {Add Service: exit(0x00000000)} inf: Hardware Id = tap0901 inf: {Configure Driver Configuration: tap0901.ndi} inf: Service Name = tap0901 inf: Config Flags = 0x00000000 inf: {Configure Driver Configuration: exit(0x00000000)} inf: {Configure Driver: exit(0x00000000)} flq: Copying 'C:\WINDOWS\System32\DriverStore\FileRepository\oemvista.inf_amd64_a572b7f20c402d28\tap0901.sys' to 'C:\WINDOWS\System32\drivers\tap0901.sys'. cpy: Existing file 'C:\WINDOWS\System32\drivers\tap0901.sys' remains unchanged. sto: {Configure Driver Package: exit(0x00000000)} dvi: Install Device: Configuring device (oem14.inf:tap0901,tap0901.ndi). 22:55:44.174 dvi: Install Device: Configuring device completed. 22:55:44.174 dvi: Install Device: Starting device. 22:55:44.174 dvi: Install Device: Starting device completed. 22:55:44.252 ndv: {Configure Device - exit(0x00000000)} 22:55:44.252 ndv: {Install Device - exit(0x00000000)} 22:55:44.252 ndv: {Core Device Install - exit(0x00000000)} 22:55:44.252 ndv: Waiting for device post-install to complete. 22:55:44.252 !!! ndv: Timed out waiting for device post-install to complete. 22:59:44.261 ump: {Plug and Play Service: Device Install exit(000005b4)} !!! ndv: Device install failed for device. !!! ndv: Error 1460: This operation returned because the timeout period expired. ndv: Installing NULL driver. dvi: {Plug and Play Service: Device Install for ROOT\NET\0000} ! ndv: Installing NULL driver! dvi: {DIF_ALLOW_INSTALL} 22:59:44.777 dvi: Default installer: Enter 22:59:44.777 dvi: Default installer: Exit dvi: {DIF_ALLOW_INSTALL - exit(0xe000020e)} 22:59:44.777 dvi: {DIF_REGISTER_COINSTALLERS} 22:59:44.777 dvi: Default installer: Enter 22:59:44.777 dvi: Default installer: Exit dvi: {DIF_REGISTER_COINSTALLERS - exit(0x00000000)} 22:59:44.777 dvi: {DIF_INSTALLDEVICE} 22:59:44.777 dvi: Default installer: Enter 22:59:44.777 ! dvi: Installing NULL driver! dvi: Install Null Driver: Removing device sub-tree. 22:59:44.777 dvi: Install Null Driver: Removing device sub-tree completed. 22:59:44.824 dvi: Install Null Driver: Restarting device. 22:59:44.824 dvi: Install Null Driver: Restarting device completed. 22:59:44.886 dvi: Install Device: Configuring device class. 22:59:44.886 dvi: Install Device: Configuring device class completed. 22:59:44.886 dvi: Install Device: Starting device. 22:59:44.886 dvi: Install Device: Starting device completed. 22:59:44.933 dvi: Default installer: Exit dvi: {DIF_INSTALLDEVICE - exit(0x00000000)} 22:59:44.933 ump: {Plug and Play Service: Device Install exit(00000000)} ndv: {Update Device Driver - exit(000005b4)} !!! ndv: Failed to install device instance 'ROOT\NET\0000'. Error = 0x000005b4 <<< Section end 2016/12/01 22:59:44.933 <<< [Exit status: FAILURE(0x000005b4)] }}} I've tried most of the solutions that are out there regarding this, including: running as admin deleting and reinstalling editing the registry disabling antivirus (I never had Kaspersky) installing in safe mode removing driver with pnputil and trying to reinstall This is Windows 10, 64 bit, and occurred while trying to install with tap-windows-9.21.2 installer." Bug / Defect closed major tap-windows6 OpenVPN 2.3.13 (Community Ed) Not set (select this one, unless your'e a OpenVPN developer) duplicate tap